Returns
To discuss a return, contact Bravos within 14 days of receiving your items. For in-store purchases, the period starts when the sale is completed; for online purchases, it starts on delivery.
Arrange a return
Bring the items to a Bravos branch, or contact us on WhatsApp before arranging your own courier. Staff inspect the items before processing a return.
A WhatsApp message starts the conversation; it does not by itself complete a return or refund.
After 14 days
For a defect reported later, contact Bravos on WhatsApp to discuss your case.